We also value your feedback and suggestions — they help us continually improve the Compare Life Insurance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Life insurance underwriting is the assessment an insurer carries out after you apply for cover. It helps determine whether cover can be offered, what premium may apply, and whether any special terms, exclusions or loadings are needed. - read more
Life insurance is a crucial financial safety net, offering monetary support to beneficiaries or an estate upon the death or terminal diagnosis of the insured. In New Zealand, life insurance options differ greatly, with variations in pricing, included features, claim evaluations, and specific conditions. - read more
Life insurance advisers and brokers can help New Zealand consumers compare policies, understand underwriting questions and arrange cover. This guide explains how advice is regulated, what disclosures to expect, how commissions may work and what to do if you have a complaint. - read more
Choosing a life insurance cover amount is one of the most important parts of arranging a policy. The cover amount, sometimes called the sum insured, is the amount that may be paid to beneficiaries or an estate if a valid life insurance claim is accepted. - read more
Fresh attention on conduct monitoring across New Zealand’s financial services sector is a timely reminder that life insurance is not only about the premium. For households relying on cover to protect a mortgage, replace income or support dependants, the experience after a policy is sold can matter just as much as the decision to buy it. - read more
Fresh attention on New Zealand life insurance claims is a timely reminder that personal cover is not just another household subscription. Behind every accepted life, trauma, disability or income protection claim is a family dealing with illness, bereavement, lost income or debt pressure. The industry’s latest claims picture reinforces a simple point: cover can be valuable, but only when the amount, policy type and ownership structure still match the household’s real financial exposure. - read more
Recent industry reporting on household insurance affordability has put the spotlight back on a growing risk for New Zealand families: underinsurance. As mortgage costs, food bills and other living expenses remain front of mind, some households are reassessing personal insurance and looking for ways to reduce monthly outgoings. That is understandable, but life cover is one area where a quick cut can create a long-term problem. - read more
New Zealand’s latest financial stability signals suggest the insurance sector remains broadly resilient, but households should not treat that as a reason to put life cover on autopilot. For life insurance customers, the practical lesson is simple: a strong sector can support confidence, yet the value of an individual policy still depends on the details of the cover, the premium path and the claims terms. - read more
