This is the privacy policy statement for Compare Life Insurance and Clark Family Pty Ltd in relation to this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your personal information when you use our website and related services.
Information We Collect and How It is Used
To process your financial services referral request, Compare Life Insurance may collect your name, phone number, email address, postcode and other details relevant to the type of service you are requesting.
This information is used to facilitate your referral to a participating third-party broker, lender, insurer or other provider. Compare Life Insurance, on behalf of Clark Family Pty Ltd, will ordinarily provide your enquiry to a participating provider selected through our referral network so that they can contact you directly and provide the services you have requested.
We may also disclose information where reasonably necessary to administer your referral, respond to your enquiry, meet our legal or regulatory obligations, investigate a complaint, or manage the operation and compliance of our referral service.
We may also receive information from participating brokers, lenders, insurers or other providers about the progress or outcome of an enquiry, application or referral, including through secure electronic systems or APIs. We may use this information for purposes connected with administering the referral, customer service, quality assurance, record keeping, remuneration or referral reconciliation, complaint handling, and compliance or regulatory reporting.
If you do not provide the personal information we request, we may not be able to assist you with your referral or process your enquiry.
Disclosure of Personal Information
We may disclose your personal information to participating brokers, lenders, insurers or other providers where necessary to facilitate the referral or service you have requested. We may also disclose personal information where reasonably necessary to administer our referral service, respond to an enquiry or complaint, comply with legal or regulatory obligations, or engage service providers that assist us in operating our business.
Participating providers are required to handle personal information provided through our referral service in accordance with applicable privacy laws and the requirements governing their participation in our referral network.
We do not currently disclose personal information to overseas recipients. If our information-handling practices change and personal information is likely to be disclosed to recipients outside Australia, we will update this Privacy Policy as required.
Please note: Once you are referred to a third-party broker, lender, insurer or other provider, that provider's own privacy policy and terms will apply to information you subsequently provide directly to them.
Cookies and Tracking Technologies
Compare Life Insurance uses cookies and similar technologies to support website functionality, maintain session information, understand how visitors interact with our website and improve system performance and user experience.
We may also use third-party analytics, advertising or measurement services that use cookies, pixels or similar technologies. Depending on the technology used, these services may collect information about your device, browser, pages visited and interactions with our website.
Where these technologies involve the collection, use or disclosure of personal information, we take reasonable steps to ensure that they are used consistently with applicable privacy requirements. We seek to limit the information collected to what is reasonably necessary for the relevant purpose.
You can control or disable cookies through your browser settings. Where additional consent is required for particular tracking or advertising technologies, we may provide additional notices or consent controls when you use the website.
Security and Retention of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include access controls, secure systems, authentication measures and other technical and organisational safeguards appropriate to the information being handled.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including administering referrals, responding to enquiries, maintaining appropriate business and compliance records, resolving complaints and meeting legal or regulatory obligations.
When personal information is no longer required to be retained, we take reasonable steps to securely destroy or de-identify it, subject to any legal or record-keeping requirements.
Access and Correction of Personal Information
You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access, such as photocopying or postage.
You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete or misleading. We will respond to access and correction requests within a reasonable timeframe.
To make a request, please contact us. We may ask you to submit your request in writing or provide information necessary to verify your identity before providing access to personal information.
Complaints and Dispute Resolution
If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.
Contact Us
If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.
Life insurance advisers and brokers can help New Zealand consumers compare policies, understand underwriting questions and arrange cover. This guide explains how advice is regulated, what disclosures to expect, how commissions may work and what to do if you have a complaint. - read more
Life insurance is designed to provide a payment if the insured person dies or, in some policies, is diagnosed with a terminal illness and the claim meets the policy terms. For families and beneficiaries, the claims process can occur at a difficult time, so it is important to understand how claims are assessed and what issues may affect whether a claim is paid. - read more
Life insurance underwriting is the assessment an insurer carries out after you apply for cover. It helps determine whether cover can be offered, what premium may apply, and whether any special terms, exclusions or loadings are needed. - read more
Choosing a life insurance cover amount is one of the most important parts of arranging a policy. The cover amount, sometimes called the sum insured, is the amount that may be paid to beneficiaries or an estate if a valid life insurance claim is accepted. - read more
Fresh attention on conduct monitoring across New Zealand’s financial services sector is a timely reminder that life insurance is not only about the premium. For households relying on cover to protect a mortgage, replace income or support dependants, the experience after a policy is sold can matter just as much as the decision to buy it. - read more
Fresh attention on New Zealand life insurance claims is a timely reminder that personal cover is not just another household subscription. Behind every accepted life, trauma, disability or income protection claim is a family dealing with illness, bereavement, lost income or debt pressure. The industry’s latest claims picture reinforces a simple point: cover can be valuable, but only when the amount, policy type and ownership structure still match the household’s real financial exposure. - read more
Recent industry reporting on household insurance affordability has put the spotlight back on a growing risk for New Zealand families: underinsurance. As mortgage costs, food bills and other living expenses remain front of mind, some households are reassessing personal insurance and looking for ways to reduce monthly outgoings. That is understandable, but life cover is one area where a quick cut can create a long-term problem. - read more
New Zealand’s latest financial stability signals suggest the insurance sector remains broadly resilient, but households should not treat that as a reason to put life cover on autopilot. For life insurance customers, the practical lesson is simple: a strong sector can support confidence, yet the value of an individual policy still depends on the details of the cover, the premium path and the claims terms. - read more
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Knowledgebase
Whole Life Insurance: A type of life insurance that provides coverage for the insured's entire lifetime, with a savings component that builds cash value.
