A major focus of the committee's recommendations is the enhancement of protection for small business clients. Currently, remuneration disclosure requirements are predominantly aimed at retail clients; however, the committee argues that small businesses should also be afforded the same level of transparency.
Another key area highlighted by the committee is the need for stricter timelines around claims and renewals. Presently, brokers are expected to “keep clients informed in a timely manner regarding the progress of their claim,” as stated in clause 7.1. However, the committee suggests a more specific commitment of providing updates every 20 business days. Additionally, they advocate for increasing the notification period for policy renewals from the current 14 days before expiry to a minimum of 30 business days in advance.
These proposed time frames are designed to align client expectations with broker obligations, fostering informed decision-making and improving the overall client experience. The committee emphasizes that such measures will enhance trust in brokers and minimize the risk of lapses in coverage.
Breach and complaint identification, along with reporting, are also under scrutiny in the committee's submission. It urges brokers to report all breaches, including those by representatives, and calls for improved training regarding the code. “Named reporting” on breaches is one of the committee's key recommendations, aiming to enhance transparency and promote better compliance practices. This approach allows firms to benchmark their performance against peers, highlighting industry outliers.
To support these initiatives, the committee proposes securing sufficient funding, enabling them to conduct their own independent investigations and reviews, arguing that reliance solely on self-reported data is inadequate for effective compliance monitoring.
The committee mentions potentially extending the code review period from the current three years to five years, contingent upon the code's approval by the corporate regulator. Such changes are intended to provide a more robust framework for oversight in the industry.
Published:Tuesday, 6th May 2025
Source: Paige Estritori
| Significant Increase in Health Insurance Premiums Set for April 2026 11 Mar 2026: Paige Estritori Australian health insurance policyholders are bracing for a substantial increase in premiums, with rates set to rise by 4.41% from April 1, 2026. This adjustment represents the most significant annual hike since 2017, when premiums increased by 4.84%. - read more |
| Artificial Intelligence Revolutionises Insurance Sector in Australia and New Zealand 11 Mar 2026: Paige Estritori Insurance companies across Australia and New Zealand are increasingly integrating artificial intelligence (AI) into their operations, aiming to become data-driven, digital-first organisations. This strategic shift is driven by the need to enhance efficiency, comply with evolving regulations, and meet changing consumer expectations. - read more |
| Rising Home Insurance Costs in Northern Australia Challenge Affordability 11 Mar 2026: Paige Estritori Homeowners in Northern Australia are experiencing significant increases in insurance premiums, despite the federal government's implementation of a cyclone reinsurance pool aimed at reducing costs in cyclone-prone regions. This development raises concerns about the effectiveness of current measures and the ongoing challenges in making insurance affordable for residents in high-risk areas. - read more |
| AIA Australia's New Partnerships Encourage Cycling Among Members 11 Mar 2026: Paige Estritori In a strategic move to promote physical activity among its members, AIA Australia has announced partnerships with global fitness company Peloton and premium cycling brand Specialized. These collaborations aim to provide AIA Vitality members with significant discounts on cycling equipment, thereby encouraging a more active lifestyle. - read more |
| Decoding Disability: How Your Policy's Definition Affects Your Security In the quest for economic stability and peace of mind, income security stands as a critical foundation. The assurance that one can rely on a stable financial inflow, regardless of life's unpredictabilities, is what keeps many individuals focused on their present while confidently planning for their future. However, the seldom-discussed intricacies of disability definitions within insurance policies can significantly influence this security. - read more
|
| Understanding Income Protection: How Much Insurance Do You Really Need? Income protection insurance is a type of policy designed to provide you with a safety net in case you’re unable to work due to illness or injury. The concept hinges on securing a portion of your earned income when adverse health conditions impede your ability to generate revenue through your profession. This protection becomes a financial bulwark, ensuring that despite unforeseen health challenges, your livelihood is safeguarded and your lifestyle can be maintained as closely as possible to your current standard. - read more
|
| Dispelling the Myths: Why Income Protection is More Accessible Than You Think Income protection insurance serves as a financial safety net, designed to support individuals in the event that they are unable to work due to illness or injury. The significance of this type of insurance lies in its ability to provide a continuation of income during tough times, ensuring that one's financial responsibilities are taken care of. - read more
|
| Life Insurance and Estate Planning: What You Need to Know Life insurance and estate planning are critical components of financial security. They ensure that your loved ones are protected financially when you are no longer around. By understanding these tools, you can take significant steps to secure your family's future. - read more
|