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AFCA Delivers Ruling After Trucking Company's Claim Denied

AFCA Delivers Ruling After Trucking Company's Claim Denied

The Australian Financial Complaints Authority (AFCA) has recently ruled against a trucking company after it was found to have misrepresented its insurance history and operational details when obtaining a policy from NTI.
This case underscores the critical importance of transparency and accuracy when securing insurance coverage in the transport industry.

The dispute arose when the trucking company, with a sole director referred to as "B," lodged a claim under its NTI commercial motor vehicle policy following the theft of a truck in May of the previous year. NTI declined the claim and refunded the premiums, citing misrepresentations regarding the company's insurance history and the radius of its operations. The insurer stated that, had accurate information been provided, it would not have offered coverage.

Investigations revealed that the company had falsely declared through a broker that it had been operating and holding insurance for two years prior to purchasing the NTI policy. In reality, the truck was purchased a year before the theft for $82,500 from a business partner, "C," who was the sole director of another company, "CT." C had organised the insurance with NTI through his broker, and the policy was issued on May 23, 2023.

AFCA's ruling highlights the necessity for businesses to provide truthful and complete information when applying for insurance. Misrepresentations can lead to claim denials, policy cancellations, and potential legal repercussions. For trucking companies, ensuring that all operational and insurance history details are accurately disclosed is paramount to securing valid coverage and protecting against unforeseen events.

This case serves as a cautionary tale for the transport industry, emphasising the need for diligence and honesty in all insurance-related matters. Engaging with reputable brokers and maintaining transparent communication with insurers can help prevent similar disputes and ensure that coverage remains intact when it is most needed.

Published:Saturday, 24th Jan 2026
Source: Paige Estritori

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Insurance Claim:
Notification to an insurance company requesting payment of an amount due under the terms of the policy.