Cybersecurity threats continue to be the leading concern for Australian insurers. However, technological risks, particularly those associated with artificial intelligence (AI), have surged in prominence. AI-related risks have climbed from 11th to third place in just two years, underscoring the rapid evolution of the risk landscape.
Antonie Jagga, head of PwC's insurance operations in Australia, highlighted the urgency of addressing these challenges. He noted that the acceleration of risks related to cyber threats and AI is unprecedented, creating a preparedness gap that didn't exist two years ago. This gap suggests that Australian insurers may be less equipped to manage these emerging challenges compared to their global peers.
To bridge this gap, Australian insurers are encouraged to invest in workforce development, particularly in areas undergoing transformation due to AI. Modernising technological infrastructure is also crucial, as it offers both a risk mitigation strategy and a competitive advantage.
Political risks have also risen, moving to fourth place among identified concerns. This shift reflects increased government scrutiny of the insurance sector, driven by concerns over premium hikes and limited coverage in regions prone to natural disasters. Global geopolitical tensions further contribute to heightened political risk assessments among Australian insurers.
Affordability remains a central theme, with insurers urged to leverage technology to make coverage more accessible and affordable, especially in high-risk areas. Implementing data-driven pricing methodologies can help align premiums with actual exposure, reducing underinsurance and ensuring essential protections remain within reach for Australians.
