Cybersecurity threats continue to be the foremost concern for the industry. Notably, artificial intelligence (AI) has rapidly ascended as a significant risk, moving from 11th to third place in just two years. Antonie Jagga, leader of PwC’s insurance operations in Australia, highlighted the swift evolution of these risks, stating that the acceleration of cyber, technology, and AI-related risks is unprecedented in the insurance sector.
To bridge this preparedness gap, Australian insurers are encouraged to invest in workforce development, particularly in areas undergoing transformation due to AI, such as underwriting and claims management. Modernising technological infrastructure is also crucial for mitigating these emerging risks and maintaining a competitive edge.
Additionally, political risks have risen to fourth place among identified concerns, reflecting increased governmental scrutiny over premium hikes and coverage limitations in regions prone to natural disasters. This underscores the need for insurers to balance risk management with affordability and accessibility for consumers.
In summary, the Australian insurance industry must proactively address these emerging risks by enhancing preparedness strategies, investing in technology and talent, and fostering transparent communication with stakeholders to navigate the evolving risk landscape effectively.
