AFCA Observes Significant Increase in General Insurance Complaints
AFCA Observes Significant Increase in General Insurance Complaints
0
The Australian Financial Complaints Authority (AFCA) has reported a 17% increase in general insurance complaints for the year ending June 30, 2025, totalling 34,231 cases.
This uptick is primarily attributed to issues surrounding add-on covers and delays in motor vehicle insurance claims.
Comprehensive motor insurance remains the most complained-about product, with delays often stemming from industry-wide shortages in parts and skilled labour. David Locke, AFCA's Chief Ombudsman and CEO, emphasised the importance of transparent communication from insurers to maintain consumer trust during these challenging times.
Motor insurance ranked among the top three financial products for complaints, alongside personal transaction accounts and credit cards. The Consumer Action Law Centre expressed concern over the persistent high volume of complaints, highlighting the need for the implementation of the General Insurance Code of Practice to address systemic issues.
Despite the overall number of financial services complaints decreasing by 4% to 100,745, the rise in general insurance grievances underscores the necessity for insurers to enhance their claims processing and customer service practices. AFCA's forthcoming annual review is expected to provide a more detailed analysis of these trends.
Published:Sunday, 1st Feb 2026 Source: Paige Estritori
The Australian Financial Complaints Authority (AFCA) has reported a 17% increase in general insurance complaints for the year ending June 30, 2025, totalling 34,231 cases. This uptick is primarily attributed to issues surrounding add-on covers and delays in motor vehicle insurance claims. - read more
The Australian Prudential Regulation Authority (APRA) has released its latest National Claims and Policies Database, providing valuable insights into the professional indemnity (PI) insurance sector for the 2022 underwriting year. The data indicates that PI claims payments for non-facility business remained relatively stable at $1.111 billion, a slight increase from $1.109 billion in the previous year. - read more
Sydney-based insurtech company Upcover has unveiled a new professional indemnity and public liability insurance product tailored specifically for nurses across Australia. This initiative aims to provide comprehensive coverage that meets the unique needs of nursing professionals, including nurse practitioners, in-patient nurses, doulas, and nursing students. - read more
Homeowners in the Northern Territory are experiencing significant increases in strata insurance premiums, despite the federal government's cyclone reinsurance pool, established in 2022 to mitigate such costs. This development raises concerns about the effectiveness of the pool and the broader implications for property owners in cyclone-prone regions. - read more
Starting a family is one of life's most rewarding experiences, but it also comes with a unique set of financial challenges. For young families in Australia, where the cost of living can rise quickly, having a solid financial plan is crucial. Financial planning is not just about managing money; it's about creating a sense of security and peace of mind for your loved ones. - read more
Finding the right health insurance coverage is a critical concern for Australian seniors, who often face the dual challenge of managing chronic health conditions and maintaining financial stability in retirement. As the cost of healthcare continues to rise, the importance of securing an affordable health cover that still meets their needs cannot be overstated. - read more
Preventive healthcare refers to measures taken to prevent diseases, rather than treating them after they occur. This includes actions like regular health screenings, vaccinations, and adopting healthy lifestyle practices. - read more
Welcome to your guide to embark on an amazing journey from Australia to the breathtaking landscapes of Canada on a working holiday. This adventure presents an inviting blend of work and travel, allowing you to immerse yourself fully in Canadian culture while supporting your explorations financially. - read more
Start Here !
Apply now for your free Insurance assessment and price comparisons!
All quotes are provided free and without obligation. We respect your
privacy.
Knowledgebase
Policyholder: The individual or entity who owns the insurance policy.
